Requesting a Resolution
If an item arrives damaged, incorrect, incomplete, or materially different from its description, contact us promptly with your order number, a clear explanation, and photographs when relevant. We will review the available information and explain the next appropriate step.
Return Procedures
Please contact us before returning an item. Where a return is approved, we will provide instructions based on the item and reason for the request. Returns sent without prior contact may not be identifiable or eligible for processing.
Refunds
Approved refunds are issued to the original payment method whenever possible. Payment providers determine when a refund becomes visible. Eligibility and treatment of delivery-related costs depend on the circumstances and applicable law.
Return support: service@coveintra.com